Contact

Write to contact@vidklik.com for anything about VidKlik. Before you write, a short triage helps us answer faster: is this a question about how the tool works, a bug report, or a copyright matter? Copyright and DMCA requests belong on the DMCA page and are always handled with priority.

What to include in your message

For tool questions and bug reports, please include your browser and its version, your device and operating system (iPhone, Android, Windows or Mac), the shape of the link you pasted (watch, reel or videos link — never private content), the exact error message you saw, and what you already tried. Two steps solve most failures: opening the video in fullscreen and copying the full address from there, and opening a short fb.watch link once in your browser so it expands before pasting.

Response times

General questions and bug reports are answered as capacity allows. Complete copyright and DMCA notices receive a priority reply, normally within 24–48 hours. Support is by email only: there is no phone support, and because VidKlik holds no user accounts, there is no account recovery to offer.

What we cannot help with

We cannot download private videos, friends-only posts or group videos — those are refused by design, not by accident. We cannot grant permission to republish someone else’s work; only the creator can do that. And we cannot recover content deleted from Facebook itself: VidKlik never stored it in the first place.